Data Server settings for a Five9 ACD

To configure a Data Server for an Five9 ACD:

  1. Select the Data Server that you want to use for the Five9 ACD.
  2. Configure the following settings.

    Setting Configuration

    Regional Data Server ACD Sync Settings

    Select the Enable Sync check box, and then move the Five9 ACD from Available to Assigned.

    Regional Data Server ACD Capture Settings

    Select the Enable Capture check box, and then move the Five9 ACD from Available to Assigned.

    Regional Data Server Real-Time Event Settings

    Select the Enable Real-Time Events check box, and then move the Five9 ACD from Available to Assigned.

    (Five9 VCC recording only) Media Import Server Settings

    Select the Enable Media Import check box, and then move the Five9 ACD from Available to Assigned.

  3. Click Save.