Data Server settings for a Cisco Webex Contact Center (CJP) ACD

NOTE   Calabrio ONE currently refers to Cisco Webex Contact Center (CWCC) as Cisco Customer Journey Platform (CJP).

To configure a Data Server for a Cisco CWCC ACD:

  1. Select the Data Server that you want to use for the CWCC ACD.
  2. Configure the following settings.

    Setting Configuration

    Regional Data Server ACD Sync Settings

    Select the Enable Sync check box, and then move the CWCC ACD from Available to Assigned.

    Regional Data Server ACD Capture Settings

    Select the Enable Capture check box, and then move the CWCC ACD from Available to Assigned.

    Regional Data Server Real-Time Event Settings

    Select the Enable Real-Time Events check box, and then move the CWCC ACD from Available to Assigned.

    Media Import Server Settings

    Select the Enable Media Import check box, and then move the CWCC ACD from Available to Assigned.

  3. Click Save.