Test the connection to Amazon Connect

After you have completed and saved the ACD Configuration page for Amazon Connect, click the Test Connection button. In addition to ensuring that there is a connection to the ACD, this test verifies that you have correctly configured the three custom reports for historical data capture in Amazon Connect and Calabrio ONE.

  • It verifies that each path leads to a folder that contains a report.
  • It verifies that each report contains all required metrics.

You receive an error message if either criteria is not met.

For more information about the error messages that you can receive and how you can resolve them, see Amazon Connect error messages.