Resolved issues

These tables list the issues that we fixed in each release in September. The most recent release is first.

Release scheduled for September 28

IMPORTANT   The items listed below are preliminary and are subject to change without notice.

Issue Component Subcomponent Issue Description

55014

QM

Device Associations

If a user clicked Last Page on the Device Associations page and then clicked Previous Page or First Page, the screen would go blank.

46262

QM

Device Associations

If a user clicked the browser’s back button on the Device Associations page, the page would reload. Users had to click back a second time to return to the Application Management page.

39535

QM

Legacy Reports

The Section Weight and Question Weight fields in the Section Scores, Question Scores, and Evaluation Scores reports would always display “NA.”

53871

QM

Recording Uploads

Fixed a timing issue that prevented a recording from uploading if it completed a few seconds before the automated task started.

September 21 (build 950)

Issue Component Subcomponent Issue Description

54791

Q<M

Smart Desktop Capture

Fixed a problem where NPCAP randomly uninstalled itself.

NOTE   Restart Smart Desktop Capture to remove the failed version and reinstall a working NPCAP.

54950

QM

Browser Extensions

Fixed an issue that prevented the Firefox and Internet Explorer browser extensions from communicating with the Smart Desktop Client.

45695

QM

Contact Import

Users were seeing error messages when attempting to import media files over 2 GB.

September 14 (build 949)

Issue Component Subcomponent Issue Description
43818 QM Contact Import

Validation that verifies that agents are active and configured for voice recording was not accounting for hoteling agents.

September 1 (New WFM only)

Issue Component Subcomponent Issue Description

43188

WFM

Analytics

The teams dimension table was not updating if a team name changed.

53872

WFM

Forecasts

An update to efficiency was not reflected in the Forecaster.

38761

WFM

Meetings

Meetings were not visible in agents’ schedules and could not be deleted or edited.

39490

WFM

Meetings

New web meetings were not adjusting to agent timezones in some cases.

45457

WFM

Meetings

If the user’s browser time zone differed from the meeting time zone, the Meetings page would display the wrong meeting time and length.

42311

WFM

Reports

Reports would not remember the last workload or queue that a user selected.

35564

WFM

Reports

A canceled part-day absence was still visible in reports in one case.

41968

WFM

Reports

Users were seeing the message, “An error occurred. Please try again.” when attempting to run a report.

42263

WFM

Requests

Agents could not cancel absence requests that were converted into full-day absences.

39746

WFM

Schedules

The Schedules module was taking too long to open if there were many shift categories.

44143

WFM

Schedules

Users could not add part-day absences.

44605

WFM

Teams

Staffing numbers were not appearing in some cases.

40853

WFM

Teams

Part-day absences were not displaying correctly in the AM hours of the UTC+8 timezone.

44211

WFM

Teams

The list of time zones was partly hidden behind navigation.

41186

WFM

Windows Client

Users encountered an error when changing their passwords from the Windows client in some cases.

39696

WFM

Windows Client

Exported schedules were showing the wrong date in some cases.

35576

WFM

Windows Client

Users encountered an error when changing a specific part-time agent’s availability.

39125

WFM

Windows Client

Hourly availability was not scheduling minimum time when overstaffed.

43449

WFM

Windows Client

The queue import wizard did not have a default time zone. When users import queue statistics into a workload, the time zone now defaults to the time zone of the skill.

44609

WFM

Windows Client

ATW was added automatically to the Project skill type.

45973

WFM

Windows Client

A customer was unable to schedule a team in the UTC+5:30 time zone.