Resolved issues

These tables list the issues that we fixed in each release in May. The most recent release is first.

May 25 (build 925)

Issue Component Subcomponent Issue Description

32121

QM

Evaluation Forms

Questions that an evaluator had answered would occasionally revert and appear to not be answered as an evaluator was completing a form.

26949

QM

Recording Client Monitoring

If users were viewing live screen monitoring and then attempted to listen to live audio monitoring, they could not hear the audio.

May 21 (build 923)

Issue Component Subcomponent Issue Description
33375 Platform TIP TIP was not appearing on the home, Recordings, or Data Explorer pages.

May 18 (build 920)

Issue Component Subcomponent Issue Description

32267

Data Explorer

Agent Profile Dashboards

The left pane in the dashboard was not updating if a user selected a different agent.

27470

QM

Screen Recording

(Cisco CJP/Webex CC integrations) The Video File Upload State column was blank for contacts that should have had screen recordings.

31253

QM

Smart Desktop Record Service

Screen recordings were not uploading correctly and were stuck in a “pending upload” state.

30129

QM

Text Analytics

Chat contacts were not displaying line breaks.

May 11 (build 919)

Issue Component Subcomponent Issue Description

30067

Data Explorer

Model

Time measures were displaying as ending at 60 seconds instead of the next full minute.

30515

Data Explorer / Advanced Reporting

Data Library

Data was not transferring properly from Data Explorer to the Calabrio database or UI, causing problems with reporting.

28108

QM

Smart Desktop Record Service

(UJET integrations) Audio recordings either were not properly redacted with pause/resume or were redacted properly but did not un-redact when resume should have happened.

May 5 (New WFM only)

Issue Component Subcomponent Issue Description

29499

WFM

Forecasts

Users were seeing an error when applying skill templates.

29470

WFM

Intraday

Users were seeing a 500 Internal Service Error on Intraday +1 day when viewing the Table tab or making an Excel export

26661

WFM

Reports

Group pages would occasionally disappear in reports.

28730

WFM

Reports

No percentage was displayed in the Adherence per Agent report for days with absence.

28219

WFM

Requests

An agent’s absence request exceeded their Personal Account in one tricky cross-midnight, cross-account scenario.

25370

WFM

Staffing

Staffing numbers were incorrect after a reduction of open hours.

27553

WFM

Windows Client

Users would get an error if they scheduled an agent without a schedule period and checked Troubleshooting.

27886

WFM

Windows Client

Clicking Impact when creating a meeting caused an error in one special case.

May 4 (build 918)

Issue Component Subcomponent Issue Description

26847

QM

Agent Explorer

Made a fix to reduce the mismatches between URLs and documents when a user navigates to a new page before the one they were on fully loads.

27338

QM

Audio Recording

On recordings of outbound calls, the recording of the called party was sped up, resulting in the screen and audio recordings being out of sync.

28272

QM

Evaluations

Contact goals were not correctly assigning contacts to users.