Resolved issues

These tables list the issues that we fixed in each release in March. The most recent release is first.

March 30 (build 912)

Issue Component Subcomponent Issue Description

16710 / CARS-3314

Advanced Reporting

Data Connectors

(Amazon Connect integrations) The order of queue data metrics in Amazon Connect was changed, resulting in mismatching queue data in Advanced Reporting.

23432 / PREP-7118

Data Explorer / Advanced Reporting

Engine

If a report involved more than one grouping which required a to-multiple expansion, Calabrio ONE would not handle either grouping. Now it will handle the grouping with the simplest binding. Values for the other groupings may still be populated if the grouping subjects are related. Also, if grouping and filtering on the same subject (involving a to-multiple expansion), extra groupings were appearing in the output. Now, only the filtered subject instances should appear.

SAAS-65787

QM

Contacts

If a customer used the “Display contacts in user’s time zone” setting, the Specific Date filter and the Today and Yesterday criteria for the Date Range filter would still display contacts using the tenant time zone.

March 23 (build 910)

Issue Component Subcomponent Issue Description

18251

QM

Recording Capture

Fixed a logging issue that could cause the CPU to spike on a voice record server.

SAAS-65713

QM

Smart Desktop Record Service

Made a change that allows screen recording chunks (that were damaged by a prior bug) to be processed.

Known caveat

Component Issue Description
Data Explorer with New WFM

Using an external login person bridge returns incorrect results when adding additional subjects to groupings. When adding a report for Agent Talk Time plus ACW and using person filter/grouping, inconsistencies are observed:

  • No filter group by team
  • No filter group by team and person
  • Group by team and person and filter on team

March 16 (build 903)

Issue Component Subcomponent Issue Description

PREP-7197

Advanced Reporting

Front End

For customers who did not have Calabrio ONE, the UI text was defaulting to English even if it was configured to be a different language.

PREP-6880

Data Explorer

Engine

The dashboard member picker would not function correctly if items in the pick list contained both single and double quotation marks.

PREP-7221

Data Explorer

Front End

The data tooltip was not appearing on tables or charts for numbers 1,000 and greater.

PREP-7229

Data Explorer

Front End

Languages with a region specified (for example, Canadian French) were defaulting to English in the UI.

PREP-7059

Data Explorer

Front End

If a user clicked a report on the Sentiment Analysis dashboard, the report would not load.

March 9 (build 901)

Issue Component Subcomponent Issue Description

SAAS-53318

Analytics

Desktop Analytics

On the Desktop Manager page, if a user used the Shift key to select multiple apps or websites and then changed the status for all the selected items, items that were not selected would also change.

SAAS-65938

QM

Server-Based Recording Service

Fixed a problem with a proxy service.

March 2 (build 900)

Issue Component Subcomponent Issue Description

SAAS-65718

QM

Evaluations

Users were receiving Evaluation Audit notifications for evaluations they did not complete.