Resolved issues

These tables list the issues that we fixed in each release in June. The most recent release is first.

June 29 (build 932)

Issue Component Subcomponent Issue Description

36428

QM

Logging

An earlier bug fix removed an expected logging configuration. This fix returns the logging configuration to its original state.

34995

QM

Signaling Servers

A primary signal/capture server stayed active and continued to receive recordings after being put into maintenance mode.

June 22 (build 929)

Issue Component Subcomponent Issue Description

27595

Analytics

Predictive Analytics

Predictive evaluation and net promoter score tasks were failing to start because Calabrio ONE Analytics was not able to connect to an SQL port other than the default port. This fix adds the ability to use a non-default SQL port for Predictive Analytics.

30805

Platform

Group and Team Import

Users were seeing the error message, “Cannot assign scope group because it’s not in your scope” when attempting to import groups and teams with the same name. This fix standardizes the validation for imported groups and teams and provides a more useful error message.

36139

QM

Device Associations

Customers in Calabrio’s US West region were seeing a large “i” icon on the Device Associations page.

June 15 (build 928)

Issue Component Subcomponent Issue Description

31995

QM

Reconciliation

(Avaya integrations) Transferred and conference calls were not reconciling correctly. This fix continues work from last week’s release.

June 8 (build 927)

Issue Component Subcomponent Issue Description

31992

QM

Reconciliation

(Avaya integrations) Transferred and conference calls were not reconciling correctly.

28447

QM

Screen Recording

(Five9 integrations) The “chunkstorecording” task was not completing correctly, resulting in screen recordings occasionally missing for whole days for some agents.

June 2 (New WFM only)

Issue Component Subcomponent Issue Description

31270

WFM

Analytics

The Update_date column for Fact_Forecast_Workload was not updating.

25640

WFM

Intraday

Low values were displaying for reforecasted agents for Skill group in Intraday.

34094

WFM

MyTime

Users had problems opening Excel files when using Danish as their language.

31592

WFM

Reports

Report dates always showed one day in the future.

31321

WFM

Reports

No data was appearing in reports based on optional columns.

31763

WFM

Reports

Custom reports were not working after WFM updated to the version with the new look of standard reports.

33462

WFM

Reports

The Finnish date format was not correct.

30366

WFM

Schedules

Adding a part-day absence on a day without a shift might fail if the agent was in zero or negative UTC.

32428

WFM

SDK

Errors that occurred on SDK when using UpdatePerson led to SDK down.

31822

WFM

SDK

Errors were occurring in SDK UpdatePerson when using custom culture.

33342

WFM

SDK

An error occurred on SDK when using UpdatePerson in one case.

31617

WFM

Teams

Improved the display of actions with very specific permissions.

34583

WFM

Teams

Sometimes teams would show agents where the user did not have teams permissions.

30529

WFM

Windows Client

The system would freeze if users used the Delete button when deleting rule sets in wcs.