Resolved issues

These tables list the issues that we fixed in each release in July. The most recent release is first.

July 27 (build 939)

Issue Component Subcomponent Issue Description

36222

QM

Desktop Capture

If an agent had a browser tab open but not in focus and that tab automatically logged the agent out and attempted to reload, Desktop Analytics would show a mismatch between the information in the URL field and Title field.

41800

QM

Legacy Reports

Data in the Agent Contact Detail report was appearing under the wrong headers.

33204

QM

Metadata

The Abstract Historical Data Collector would occasionally fail when it was initialized, resulting in errors after uploading CDRs.

34466

QM

Reconciliation

DB Cleaner was failing often and stuck deleting from the CDR table, causing upload issues with CDR data.

July 20 (build 937)

Issue Component Subcomponent Issue Description

36190

Platform

Login Screen

A tenant administrator who was associated with multiple customer accounts was seeing the error message “Login failure” on the login screen after successfully changing their password.

38840 / 42364

QM

Contact Import

Root screen recordings with no associated agent were displaying as “pending upload” in the UI when they had actually been deleted.

July 13 (build 933)

Issue Component Subcomponent Issue Description

35996

Data Explorer

Reports, Widgets, and Dashboards

If users were running Data Explorer reports in a timezone other than their organization’s default, the offered call volume reported in Data Explorer did not match the information in the WFM Queue Statistics report before the user clicked Save.

34590

QM

Device Sync

(Avaya integrations) ACD sync was not working correctly, causing new phones to not appear on the Device Associations page.

30880

QM

Evaluations

Some comments on evaluation forms were not appearing in Data Explorer.

34340

QM

Reports

Users were unable to delete a saved report that included the character “” in the title.

28821

QM

Screen and Audio Recordings

Fixed an issue that prevented some chunked calls from uploading if the agent logged out before the upload was completed.

28847

QM

Screen Recording

Fixed an issue where old or corrupted files were preventing new chunked screen recordings from uploading.

July 7 (New WFM only)

Issue Component Subcomponent Issue Description

34176

WFM

Meetings

In some cases, users encountered a problem navigating to Meetings.

33778

WFM

MyTime

In some cases, absence probability was only showing half of the day.

35539

WFM

MyTime

The header in the report based on the Groups page showed “Agents” twice.

36219

WFM

MyTime

Users encountered a graphical issue when selecting absence types using Firefox.

34386

WFM

Windows Client

In some cases, super administrators could not restore write-protected schedules.

33992

WFM

Windows Client

In some cases, users were encountering an error in the People module when using copy/paste special.

34377

WFM

Windows Client

Users encountered an error when using the mouse with horizontal scroll.

38766

WFM

Windows Client

Block scheduling was not working if agents had several personal activities in the week.

36433

WFM

Windows Client

A second full-day absence would not replace the first full-day absence if users did not check the “full day” box.