Resolved issues

These tables list the issues that we fixed in each release in January. The most recent release is first.

January 26 (build 882)

Issue Component Subcomponent Issue Description

SAAS-65569

QM

Application Management

If a search on the Device Associations page returned no results, the Device Name option would disappear from the list of search options.

SAAS-65514

QM

Contact Explorer

If a user clicked the Time column to sort recordings, contacts would order from oldest to newest. If the user clicked Time again to sort from newest to oldest, the order would not change.

SAAS-65322

QM

Contacts

Recording files were too large to be played despite being reported as a normal size in the database and in the logs when recorded.

SAAS-65401

QM

Contacts

The Contact API was returning a “Resource not found” error.

SAAS-65545

QM

Evaluations

If a user completed an evaluation form with the Evaluation panel undocked, they could not use any of the UI until they redocked the panel.

SAAS-65585

QM

Evaluations

Text that users entered into custom metadata fields would disappear when users clicked Save, requiring users to refresh the page to see the text.

SAAS-65396

QM

Recording Reconciliation

Added a fix to reschedule reconciliation jobs if another job already in progress doesn’t work correctly.

January 15

NOTE   This release applies to the US East and US West regions only. It does not have a new build number. Other regions received this bug fix on January 19.

Issue Component Subcomponent Issue Description

PREP-6906

Data Explorer

Engine

Calabrio rest API jobs were failing with an “invalid status” error.

January 12 (build 875)

Issue Component Subcomponent Issue Description

SAAS-65397

Analytics

Transcription

If an ad-hoc transcription task had no phrase categories assigned, the task would fail.

SAAS-65436

QM

Workflows

If a workflow rule’s name contained a hyphen, users could not save the rule.

January 5 (build 871)

Issue Component Subcomponent Issue Description

SAAS-65340

Data Explorer

Database Schema Management

Data for contact centers in the Southern Hemisphere was not reflecting Daylight Saving Time.

SAAS-65345

QM

Evaluations

If a user attempted to save an invalid evaluation form (for example, the percentages did not equal 100%), the Close button in the warning dialog was not always visible.