Resolved issues

These tables list the issues that we fixed in each release in February. The most recent release is first.

February 23 (build 895)

Issue Component Subcomponent Issue Description

SAAS-53926

Platform

General

The “root recording end of call workflow” query was running slowly. This fix optimizes this query’s performance.

SAAS-56748

QM

General

The User Recording Status report was causing an out-of-memory error.

SAAS-65737

QM

Recording Client Monitoring

Worked around a Windows and WebRTC issue that caused screens to not scale correctly in live monitoring for some user-selectable options.

SAAS-65742

QM

Server-Based Recording Service

Fixed an issue that prevented Calabrio ONE from sending some types of notifications.

SAAS-65637

QM

Smart Desktop Record Service

Fixed a problem caused by the computer going to sleep before Smart Desktop Capture had fully started up.

SAAS-65809

QM

Smart Desktop Record Service

Fixed a problem that AES-256 recordings encryption was causing with other file types.

February 16 (build 892)

Issue Component Subcomponent Issue Description

SAAS-65443

Analytics

Desktop Analytics

Added a check for duplicate event names to prevent users from giving an event a name that already exists.

SAAS-60721

QM

Evaluations

If an evaluator clicked Add Comment or Update Comment more than once, the comment would be duplicated on the evaluation form.

SAAS-65798

QM

Smart Desktop Record Service

Fixed a recording problem caused by a conflict with the exclusion list.

February 9 (build 886)

Issue Component Subcomponent Issue Description

SAAS-65622

QM

Contact Explorer

If users exported a contact, a notification told them the exported file would be automatically deleted after 24 hours, even if the user’s system was configured to delete files after a different amount of time.

SAAS-65702

QM

Server-Based Recording Service

Updated the SDC and VRS to use current WebRTC capabilities to reduce issues other applications (that use WebRTC) can cause.

SAAS-65308

QM

Workflows

Users could not add secondary conditions to an existing workflow condition or import a list of conditions that use the “Contained in list” operator.

February 2 (build 884)

Issue Component Subcomponent Issue Description

SAAS-65604

QM

Contact Explorer

Ad-hoc review tasks that required the assignee to listen to 100% of the call were not removed from the Contact Queue when completed.

SAAS-65591

QM

Recording Reconciliation

(Cisco Unified Contact Center Enterprise integrations) Metadata was not correctly attaching to calls.

SAAS-65648

QM

Workflows

Users were not able to save workflows if the Is or Contains conditions contained special characters. This fix allows special characters with these operators.