Resolved issues

These tables list the issues that we fixed in each release in August. The most recent release is first.

August 31 (build 948)

There are no resolved issues in this release.

August 24 (build 947)

Issue Component Subcomponent Issue Description

44376

QM

Capture and Upload

(Cisco CJP integrations) Screen recording chunks were not merging into valid recordings. As a result, screens were not uploading, chunks files stuck in the chunks directory were filling up disk space, and the video upload state was blank for the majority of calls.

40514

QM

Contact Search

Contact searches were running slowly for customers in Calabrio’s US East region.

August 17 (build 944)

Issue Component Subcomponent Issue Description

42244

QM

Data Movement

The contact import API is not importing contacts as expected. Imports were getting flagged with an import reason of -8 and thus being deleted. We no longer validate if a user was active at the start of the call import. The existing logic for deactivation validation and record audio permission validate remain in place.

August 10 (build 943)

Issue Component Subcomponent Issue Description

42888

QM

Screen Recordings

Short-duration screen recordings were being saved with errors that caused new recordings to be deleted before they were uploaded.

August 3 (build 941)

Issue Component Subcomponent Issue Description

40199

Platform

Language Options

There was no difference in the UI text between North American Spanish and European Spanish. There was also no difference between US English and UK English. This fix consolidates the language options into a single Spanish option and a single English option.

34490

QM

Dashboards

Fixed an issue that could cause incorrect gamification scores to display.

36307

QM

Device Associations

(Avaya integrations) Users were seeing the error message, “Users cannot be assigned to more than one device” when attempting to change any configurations on the Device Associations page.

32529

QM

Two-Stage Upload

Fixed an issue that was leaving recordings on the client computer, requiring users to use the “download on demand” feature to play them.