Resolved issues

These tables list the issues that we fixed in each release in April. The most recent release is first.

April 20

There are no resolved issues in this release.

April 13 (build 916)

Issue Component Subcomponent Issue Description

26710

QM

Recording-Capture

If an agent was connected to Citrix and was using monitors with different screen resolutions, the mouse would behave unpredictably while Calabrio ONE was recording the screens.

April 7 (New WFM only)

Issue Component Subcomponent Issue Description

4559

WFM

Analytics

Windows_domain and Windows_username were showing as “Not defined.”

99610

WFM

MyTime

Screen readers could not read short activities on mobile MyTime.

99424

WFM

Requests

In one case, an absence request was denied with a confusing deny reason.

3530

WFM

Requests

The favorite search as default was not working in Requests for one role.

3523

WFM

Requests

In one case, absence requests were stuck in pending.

3529

WFM

Teams

Activities were being scheduled on top of a “non-overwritable” activity.

4620

WFM

Windows Client

The client login screen was not using the OS language.

3510

WFM

Windows Client

The payroll export was displaying incorrect absences.

98600

WFM

Windows Client

In one case, schedulers could not schedule with rotations over the Daylight Saving change.

4218

WFM

Windows Client

Users were getting an error when using Adjust Shifts to Match Shift Bag on a day with overtime.

26984

WFM

Windows Client

Drilling down in requests caused an error in one special case.

April 6 (build 915)

Issue Component Subcomponent Issue Description

5659 / PQMUI-523

QM

Application UI

If a user exported the Recordings page table data to CSV, the exported file did not include all the columns that were displayed on the page.

18229 / SAAS-63497

QM

Data Movement

Contacts exported in .wav format were not properly handling offset data.

26006

QM

Recording-Capture

If a user had multiple Chrome windows open and jumped between them, the Document and URL fields in Agent Explorer would not match.