August

Here’s what’s happening in Calabrio ONE in August 2021.

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in August 2021.

Call Recording and QM

Updated support for NPCAP (August 24): The Smart Desktop Client now installs NPCAP version 1.31 by default. You can specify older and newer versions, including version 1.5, during configuration.

API for reconciliation jobs (August 24): The new “Jobs” API gives tenant and system administrators information about the status of current reconciliation jobs and details about past jobs.

Smarter STUN/TURN Server field (August 17): On the QM Global Settings page, a STUN/TURN server is no longer required for integrations that don’t use one.

More resilient reconciliation (August 17): We’ve improved reconciliation so that a single misconfigured user no longer halts the whole process.