Migrate to Twilio Flex UI 2

Twilio Flex is ending support for 1.xx versions of Twilio Flex UI, which are being replaced with Twilio Flex UI 2. Calabrio ONE integrates with both UI version 1.34 and with the new UI 2. Version 1.34's end of life date is June 30, 2024. This means, your organization must switch to UI version 2 before June 30, 2024.

IMPORTANT   If your organization has a Twilio Flex and Calabrio ONE integration, please contact your Calabrio Account Representative to migrate your integration to UI 2 before the end-of-life date of June 30, 2024 for version 1.34.

The Dual Channel plug-in and Pause and Resume plug-in require that Twilio Flex UI version 2 is configured for your organization.